Technical Support (DevOps)

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The Technical Support Reps (DevOps) are part of our Partner Success team. They play a crucial role in building long-lasting client relationships by providing support to our Partners' day-to-day operations. They contribute to the Distributor and Re-seller retention, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their needs.

To increase client retention and satisfaction, to secure revenue growth through an exquisite level of service, and to grow in this framework, it's essential to develop outstanding technical and business knowledge.

Progression

In order to progress in our development path and Level Up or Step Up, our Technical Support (DevOps) team must:


Level A

The Level A path is destined for employees who still do not possess the skills or proficiency in the whole set of criteria required of Individual Contributors. If during the hiring process we detect that candidates have the potential to quickly become Level 1, we make an offer for Level A, provide them coaching, structured training with technical tasks and tests, and the opportunity to learn and grow so they can be part of the Management Model as Individual Contributors.

Golden Rules

To Level Up to become part of the Individual Contributor's Path, the Level A employees must:

  • Meet the criteria of the Individual Contributors Level & Step Grid in one year.
  • Demonstrate proficiency in the KAI of the Technical Support (DevOps) framework according to the levels.
Level A Framework Description
TS (DevOps)

Must have:

  • Technical experience and/or Account Management experience
  • Knowledge on how to administer client projects

Good to have:

  • Basic knowledge on how to build, configure, monitor, and maintain partner' structures and instances


Salary Grid

All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.

Technical Support (DevOps)
A Path 2.500 - 3.500


Technical Support (DevOps) Step
Level
Individual Contributor Path 1 2 3 4
1 4.000 4.150 4.300 4.450
2 5.450 5.600 5.750 5.900
3 6.900 7.050 7.200 7.350
4 7.350 7.500 7.650 7.800
5 7.950 8.100 8.250 8.400
6 9.400 9.550 9.700 9.850

KAI of the position

Extensive Knowledge

Type Knowledge Description Minimum Grade to acquire Level X
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Programming languages CSS Limited experience Limited experience Practical application Practical application Practical application Practical application
HTML Limited experience Limited experience Practical application Practical application Practical application Practical application
JavaScript Limited experience Limited experience Practical application Practical application Practical application Practical application
Software/Tools/Platforms Apache Tomcat Limited experience Practical application Applied theory Applied theory Applied theory Applied theory
Apache2 Limited experience Practical application Applied theory Applied theory Applied theory Applied theory
Ansible Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Atlassian Bamboo Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Atlassian Bitbucket Limited experience Practical application Applied theory Applied theory Applied theory Applied theory
Bash Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Beanstalk Limited experience Practical application Applied theory Applied theory Applied theory Applied theory
Docker Engine/Container Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Docker 19.04 | 20.10 Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Docker Compose Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Docker Swarm Mode Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Elasticsearch 5.6 Limited experience Practical application Applied theory Applied theory Applied theory Applied theory
Exchange Management Shell Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Grafana Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Hexnode Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Haproxy 1.6 Limited experience Practical application Applied theory Applied theory Applied theory Applied theory
Ignite Realtime Openfire Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Inline Manual Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Kibana Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Logstash Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Memcached Limited experience Practical application Applied theory Applied theory Applied theory Applied theory
MS Exchange Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Microsoft Azure Practical application Practical application Applied theory Applied theory Applied theory Applied theory
MySQL 5.7 Practical application Practical application Applied theory Applied theory Applied theory Applied theory
NGINX Practical application Practical application Applied theory Applied theory Applied theory Applied theory
OpenSTF Practical application Practical application Practical application Applied theory Applied theory Applied theory
Openfire XMPP 4.5 (Java) Practical application Practical application Practical application Applied theory Applied theory Applied theory
Paessler PRTG Practical application Practical application Applied theory Applied theory Applied theory Applied theory
pfSense Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Proxmox Practical application Practical application Practical application Applied theory Applied theory Applied theory
PowerShell Practical application Practical application Practical application Applied theory Applied theory Applied theory
Portainer Practical application Practical application Practical application Applied theory Applied theory Applied theory
Prometheus Limited experience Practical application Practical application Applied theory Applied theory Applied theory
PostgreSQL 9.0 Limited experience Practical application Practical application Applied theory Applied theory Applied theory
Voip Kamailio proxy Practical application Practical application Practical application Applied theory Applied theory Applied theory
Voip Media Proxy (rtpengine) Practical application Practical application Practical application Applied theory Applied theory Applied theory
Wireshark Practical application Practical application Applied theory Applied theory Applied theory Applied theory
WHM/cPanel Practical application Practical application Applied theory Applied theory Applied theory Applied theory
Languages (idioms) Advanced Business English Practical application Practical application Applied theory Applied theory Applied theory Applied theory