NOC Support Management

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NOC Support Managers are responsible for ensuring an effective 24/7 day-to-day operation of our platforms including support of Linux systems. They act as the service engineer on assigned open tickets and work in collaboration with technical support staff and management, to resolve customer-affecting technical issues in a timely manner in order to maintain maximum satisfaction.

Growing in this framework requires the ability to understand complex systems and interactions, drive incidents to closure, identify tasks that require automation, and ability to build a knowledge base.

Progression

In order to progress in our development path and Level Up or Step Up, our NOC Support Managers must:

  • Meet the criteria of the Level & Step Chart for Management Path
  • Demonstrate proficiency in the Customer Service Realm and Information Security Realm


Salary Grid

All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.

NOC Support Management Step
1 2 3 4
Level 1 3.992 4.292 5.092 5.992
2 6.710 7.010 7.810 8.710
3 9.080 9.380 10.180 11.080
4 12.247 12.547 13.347 14.247

Realm

Customer Service Realm.png
Information Security Realm.png